StoneScape Industries Shipping Policy
- All StoneGlo orders are shipped via USPS unless otherwise specified by the customer. Artificial rock products and waterfalls are shipped via FedEx or freight company depending on the size of the shipment.
- For International orders please contact us via firstname.lastname@example.org to get a quote on shipping. Please note that ordering internationally off of our website includes a base shipping fee. It is not the entire shipping fee. We will work diligently with our International customers to determine the best shipping method to expedite the order. In all cases our base charge does not cover additional fees that need to be charged to cover the entire amount of shipping.
- All orders of StoneGlo crystals will receive a ‘shipping’ fee. All orders of artificial rock products and waterfalls are assessed a ‘shipping’ and ‘handling’ fee.
- Although our orders generally do not take more than two weeks to arrive, please allow 3 to 4 weeks for delivery.
- In the instance that a particular item that is ordered is “out of stock” we will notify you of the status of your order and present options for substitution, a refund, or new status of when your item should arrive.
- Any orders placed through regular mail via check or money order will be mailed out after the check or money order have cleared the bank. Please allow 2 to 3 days for domestic orders after we receive your check for your order to begin processing and 7 to 10 days if you are placing an international order.
- For quick reference on regular mail orders our address is located HERE.
If you have questions about this shipping policy, please contact us via email: email@example.com or call 888-224-3432 (toll-free)